Privacy Policy

Last updated: 31 July 2025

1. Who We Are

Teton Twist Knives (“we,” “our,” “us”) operates the ecommerce site teton-twist-knives.com. We design, sell, and ship folding and chef knives worldwide.

2. Information We Collect

Type of data	Examples	How we collect it
Personal details	Name, shipping address, billing address, phone number, email	At checkout, account creation, contact forms
Payment data	Card type, last four digits, transaction ID	During checkout through our payment gateway
Device data	IP address, browser type, referral URL	Cookies and log files
Usage data	Pages visited, time on page, clicks	Google Analytics cookies

3. How We Use Your Data

• Fulfil and deliver orders

• Process payments and issue refunds

• Respond to questions and support requests

• Send order updates, shipping notices, and product alerts

• Improve site performance and user experience

• Prevent fraud and secure our platform

• Show limited marketing offers with your consent

4. Cookies and Tracking

We use first-party and third-party cookies to remember your cart, analyse traffic, and measure ad performance. You can disable cookies in your browser, though some features may stop working.

5. Sharing and Disclosure

We share data only with:

• Payment gateways (Stripe, PayPal) to process transactions

• Shipping carriers (UPS, FedEx, USPS) to deliver orders

• Analytics and marketing partners (Google Analytics, Meta Ads) to improve our store
  All partners must keep your data confidential and use it only for the agreed purpose.

6. Payment Security

Payments are handled through PCI-DSS compliant processors. We never store full card numbers or CVV codes on our servers.

7. Data Security

We protect your data with SSL encryption, firewalls, and access controls. Only trained staff can reach personal information, and only for approved tasks.

8. Your Rights

If you live in the European Economic Area, the United Kingdom, or California, you may:

• Request a copy of the personal data we hold

• Correct or delete your data

• Object to or restrict certain processing activities

• Withdraw marketing consent at any time
  Send requests to privacy@tetontwistknives.com. We reply within thirty days.

9. Data Retention

Order records are kept for seven years to meet tax and accounting laws. Marketing consents are stored until you unsubscribe. Analytics cookies expire after twenty-six months or less.

10. Children’s Privacy

Our site is not intended for anyone under 18. We do not knowingly collect data from minors. If you believe a minor has provided data, contact us and we will delete it.

11. Changes to This Policy

We review this policy at least once a year. Updates appear on this page with a new “Last updated” date. Continued use of the site means you accept the revised policy.

12. Contact Us

Email: info@tetontwistknives.com