1. 15-Day Return & Warranty Window

You have 15 calendar days from the delivery date to:

• Return any eligible product in new, unused condition.

• Report a manufacturing defect for a free replacement or refund.

After 15 days, returns and replacements are no longer accepted.

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2. Items Eligible for Return

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3. Condition Checklist

1. Blade shows no wear, sharpening, or modifications.

2. Original edge protector or sheath is included.

3. Proof of purchase (order number or confirmation email) is provided.

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4. How to Start a Return or Warranty Claim

1. Contact us within 15 days via live chat or email info@tetontwistknives.com.

2. Provide your order number, photos (if defective), and reason for return.

3. We will email you a prepaid return label (USA) or return instructions (international) within one business day.

4. Ship the item within 7 days of receiving the label.

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5. Refunds

• Approved returns are refunded to the original payment method within 5 business days of inspection.

• Original and return shipping fees are refunded only for defective or incorrect items.

• You will receive an email confirmation when the refund is processed.

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6. Exchanges

Need a different model?

• Initiate a return as above.

• Place a new order for the replacement knife; the original purchase will be refunded once your return passes inspection.

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7. International Customers

Return shipping costs are the buyer’s responsibility unless the product is defective. Duties and taxes paid on the original order are non-refundable.

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8. Late or Missing Refunds

If five business days have passed since our refund confirmation and the credit has not appeared:

1. Check your payment account again.

2. Contact your card issuer or bank—processing may take extra time.

3. Still no refund? Email info@tetontwistknives.com and we will investigate immediately.

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9. Policy Updates

We review this policy annually. Any changes take effect when posted on this page.

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By purchasing from teton-twist-knives.com, you agree to the terms in this Return & 15-Day Warranty Policy. For questions, reach us at info@tetontwistknives.com or via live chat.